Beware Adobe Acrobat 9.4.2 Update
Adobe Acrobat Update 9.4.2 kills your printer!
Adobe Printer Problem
Last week, a number of customers reported that they could no longer print Adobe Acrobat documents.
After a lot of head scratching, they all had something in common: they had all installed update 9.4.2!
I’m not going to rant (this time!), just provide everyone with the solution.
So, everyone ready to do Adobe’s job for them since they can’t be bothered to release a timely fix? (Damn, I said I wasn’t going to rant didn’t I?)
Unfortunately you can’t simply remove the update (unless you roll back your PC).
You will need to edit the Adobe.Manifest file. However, you may find that you won’t be able to edit it so you will need to give yourself permission to the file first.
So here’s the steps:
1) Go to c:\program files\Adobe\Acrobat\Acrobat 9.0\Acrobat and locate the file: Adobe.Acrobat.Dependencies.Manifest.
2) Right-click on file and choose ‘Properties…’
3) Go to the ‘Security’ tab, choose your username, ‘Edit…’ and give yourself full permissions to the file.
4) Once done, open the file using Notepad (you may want to take a copy of the file first).
5) Remove the line: <file name=”atl.dll” />
6) Save the file.
7) Log off and on – hey presto! You should be printing again.
…and don’t even get me started about Adobe Acrobat’s incompatibility with Office 2010!
Thanks
Martin
